An MTMOT Tool
Has Digital Transformation Left Your Organisation with A Digital Doom Loop?
The Digital Doom Loop Detector: a self-assessment tool for organisations focusing on digital and AI investment to support a high quality service culture.
Six diagnostic domains. Eighteen questions. Four bands of risk. The interpretation of your score in plain language — including the one thing to do in the next 30 days, in your specific band, in your specific domain.
The six domains, in plain language
- A
Transformation Theatre vs Real Behaviour Change
Whether your digital rollouts are changing what people actually do — or just what gets reported.
- B
Service Friction and Trust Erosion
Whether the customer’s emotional contract with your organisation is intact, fraying, or broken.
- C
Internal Service Chain Health
Whether internal teams treat each other as service partners — the structural ceiling on external service quality.
- D
AI Readiness and Governance
Whether your AI roadmap is driven by business need or by vendor pressure, FOMO, and board anxiety.
- E
Leadership Authenticity
Whether senior leaders are doing the transformation or performing it.
- F
Financial Exposure and Hidden Cost
Whether the cost of service-culture drift is visible to the board alongside the cost of new investment.